Answers and Click Throughs to Frequently Asked Questions

What We Sell: We sell the popular replacement parts for the brands of gas grills listed on our website. All the parts we sell are shown or listed on our website. The parts carry a one year warranty. We have no other parts to add to orders and no other parts available for sale. We offer shopping cart ordering - either by model number, by part number, or by descriptive, illustrated list of parts. Because of our low prices, and low shipping charge per order, we reserve the right to limit quantities ordered.

How To Order: All orders are placed through our website: bbqparts.com. Please use our online brand shopping carts for efficient order processing. To maintain accounting and shipping accuracy, we do not combine orders or change quantities or change parts ordered after the shopping cart is closed out. If you need to change or cancel, let us know as soon as possible and we will do out best to catch the order before shipping.

How To Contact Us: Sorry, we do not offer phone service. We find we can offer better and more informed customer service by responding to email questions and queries. Click here to go to our customer inquiry form. If you need to report damaged or missing parts, please click here for that report form. Thank you.

How To Pay: Orders can be charged to Visa, MasterCard, or Discover. Sorry, we do not accept American Express, money orders, or checks. Sorry, we do not accept PayPal.

Where We Ship: We only ship to 48 of the United States, the states sometimes referred to as the "lower 48." All orders are shipped via United Parcel Service ground service.

How We Ship: Free Shipping For All Orders Over $99.00. (Low $12.98 Shipping Charge for Orders Less than $99.00). We only ship to the lower 48 United States and only via UPS ground service. We need a street address for the shipping address. No PO Boxes. Sorry, we are unable to combine orders nor can we add to orders after the shopping cart is charged and closed out. Sorry, we do not offer customer pick up or returns at our warehouse. We usually ship within one to three business days of the receipt of order.

Where We Are: Our shipping and warehouse location is in St. Petersburg, Fl. All parts orders are shipped from St. Petersburg, Fl. We do not have a retail store. And, sorry, we do not offer customer pick up or returns at our warehouse.

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Ducane Grill Parts Gas Grill Parts from Grill Parts Distributors.
The parts below are not ALL the parts for your Ducane model. They are the all the parts for your model that we stock and sell.
Ducane Model: 802S
Burner 12581	Sorry, we do not stock or sell this burner. M-Style burner. (24264016, G4264016, DUCMSS) ee
Support P/N 20175501 In Stock While Supplies Last	U-shaped burner supports. This bracket is made of high quality, 304 grade stainless steel. (20175501)	$.80 Each Quantity:
Support P/N G4162359 In Stock While Supplies Last	C-shaped burner supports. This bracket is made of high quality, 304 grade stainless steel. (24162359)	$.80 Each Quantity:
Lava Support Grate P/N B29E In Stock While Supplies Last	Lava support grate for briquettes. The size of this Lava Grate is 14 3/8 by 19 3/8 inches. Made of Stainless Steel. (B29E, 29E, 20172501) (99511) Please Note. Our aftermarket, high quality stainelss steel replacement of this 29E lava grate is about one inch narrower side to side from the OEM Ducane grate - it fits fine and have sold it for over 20 years. The front-to-back size is same as OEM and it fits perfectly on the bottom casting grill supports. We made this size adjustment to save customers $20 to $40 per lava grate.	$59.00 Each Quantity:
70 Ceramic Flamette Briquettes P/N BRICS70 In Stock While Supplies Last	While Supplies Last. These high quality ceramic briquettes are made in the U.S.A. and are the choice of many grill manufacturers. Ducane 'original' ceramic briquettes specially made for us by Ducane's original briquette manufacturer. We special offer them as our choice for replacement grill briquettes. Ceramic briquettes, each approximately 2 inches square, flat on the bottom and forming a four-sided pyramid shape on top to absorb and burn up the grease. By ordering here, you will receive a quantity of 70 individual ceramic briquettes.	$31.50 for 70 briquettes Quantity:
Kenmore 51402	Sorry, we do not stock or sell this part. Porcelain Steel Wire Cooking Grid
Knob P/N 03203 In Stock While Supplies Last	Control Knob. Priced individually. (K13, 20173203, 20173202)	$6.00 Each Quantity:
Hood Knob PH-2B	Sorry, we do not stock or sell this part. Hood Knob. Made of black, durable hard plastic. Priced individually. (G1125350)[DSS]
Valve 37700	Sorry, we do not stock or sell this part. Natural gas brass valve for some Ducane grills
Valve 37800	Sorry, we do not stock or sell this part. LP brass valve for some Ducane grills
Orifice 37900	Sorry, we do not stock or sell this part. orifice
For Ducane gas grills, we only stock and sell selected burners and heat plates. The parts above are the only parts we stock and sell for your model. Sorry, if it does not include what you are looking for. We do not stock or sell any cook grids, valves, hoses and regulators, knobs, igniters, rotisserie kits or other parts not listed above.