Grill Parts Specialists for Charbroil, Sunbeam, Thermos, Charmglow, Weber, Ducane and Broilmaster Parts.
Returns Policy
 
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Returns Policy
 

Returns:

Our returns policy is simple. With 30 days of receipt of your order, you may return the BBQ parts for a full parts refund.  Follow the steps numbered 1 to 5 below.  Return shipping costs are paid by the customer.  If you have a question on our return policy, click here to go to our Customer Inquiry Form.
   

Exchanges:

We do not process exchanges.  If you wish to get a different part from the one you received, return the parts you purchased for a refund.  Please place a new order for the parts you want - this will give your new order a new customer shopper I.D. tracking and get the new parts to you faster.
   

Damaged/Defective Parts:

If you have received a damaged or defective part, please do not return it. Click here to go to our form to report damaged or defective parts.

Please follow this procedure:

  1. Simply indicate the reason for the return.
     
  2. When we receive your return, we will issue a refund to the credit card used for your order.  Please allow 10 days for processing of the refund after we receive the return.  We will email a copy of the refund.
     
  3. Please include a copy of the packing slip with your return.  This is important because the top of the packing list has your customer shopper ID number (number starts with M and is followed by 5-digits).  With this information, we can look up your credit card information here and issue the refund.  Do not include your credit card information with the return shipment.  If you do not have the packing list, please include the customer shopper ID from your shipping label or original order information.
     
  4. Please allow 10 days for the return processing to be completed, the refund to be issued, and a copy of the refund emailed to you.
     
  5. Send the package with the above information to the following address:

BBQparts.com
Returns Department
5957 Carrier Street North
St. Petersburg, Fl 33714

Note: No return authorization number is required if you follow the above guidelines.

Thank you.

Customer Service
BBQPARTS.com

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