Grill Parts Specialists for Charbroil, Sunbeam, Thermos, Charmglow, Weber, Ducane and Broilmaster Parts.
 

Use the Form Below to Report Damaged, Missing, or Incorrect Parts or to Request Tracking

This form is to report damaged, missing, or incorrect parts in our shipments or to request order tracking.  If you have purchased a gas grill from a store, missing or damaged parts in a gas grill should be reported to the store or to the customer service department of the gas grill manufacturer.  We do not make any gas grills. Thank you.

Please fill in the e-mail form below and we will
respond to your e-mail within three business days.

Your E-Mail Address: 
Please re-check your e-mail address to be sure it's correct. 
Otherwise, we will not be able to return your mail.
Customer Order ID #:  
Name: 
Address: 
City: 
State: 
Zip: 
 

If this is a Tracking Request, Check This Box:

 
If this is not a tracking request, please briefly tell us the problem in the box below.
What part is missing?
What part is damaged? 
What part is incorrect?

You will hear back from us within two business days.
Thank you for your understanding.

 

Grill Parts Specialists for Charbroil, Sunbeam, Thermos, Charmglow, Weber, Ducane and Broilmaster Parts.
 

Answers and Click Throughs to Frequently Asked Questions
What We Sell:  We sell the popular replacement parts for the brands of gas grills listed on our website. All the parts we sell are shown or listed on our website. The parts carry a one year warranty.  We have no other parts to add to orders and no other parts available for sale. We offer shopping cart ordering - either by model number, by part number, or by descriptive, illustrated list of parts.  Because of our low prices, and low shipping charge per order, we reserve the right to limit quantities ordered.
How To Order:  All orders are placed through our website: bbqparts.com.  Please use our online brand shopping carts for efficient order processing.  To maintain accounting and shipping accuracy, we do not combine orders or change quantities or change parts ordered after the shopping cart is closed out.  If you need to change or cancel, let us know as soon as possible and we will do out best to catch the order before shipping.
How To Contact Us:  Sorry, we do not offer phone service.  We find we can offer better and more informed customer service by responding to email questions and queries.  Click here to go to our customer inquiry form.  If you need to report damaged or missing parts, please click here for that report form.  Thank you.
How To Pay: Orders can be charged to Visa, MasterCard, or Discover. Sorry, we do not accept American Express, money orders, or checks.  Sorry, we do not accept PayPal.
Where We Ship: We only ship to 48 of the United States, the states sometimes referred to as the "lower 48." All orders are shipped via United Parcel Service ground service.
How We Ship:  There is one low, flat rate shipping charge per order - $9.89 per order.  We only ship to the lower 48 United States and only via UPS ground service.  We need a street address for the shipping address.  No PO Boxes.  Sorry, we are unable to combine orders nor can we add to orders after the shopping cart is charged and closed out.  Sorry, we do not offer customer pick up or returns at our warehouse.  We usually ship within one or two business days of the receipt of order.
Where We Are:  Our shipping and warehouse location is in St. Petersburg, Fl.  All parts orders are shipped from St. Petersburg, Fl.  We do not have a retail store.   And, sorry, we do not offer customer pick up or returns at our warehouse.
Shipment Inquiry
& Report Form		   Customer
Inquiry Form		   Shipping and
Processing Times		   Returns
Policy 		  Privacy
Policy
To Send Order Inquiry, Click Here: Orders@bbqparts.com
 

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Copyright © 1997-2024, BBQPARTS.com. All right reserved. Propane and natural gas are explosive and dangerous. We urge all consumers to be careful when using and repairing their gas grill. Do not use unsafe grills. Grills should be used according to manufacturer's specifications. The owner's manual often provides a good troubleshooting guide. If you have concerns about the repair of your gas grill, we urge you to contact a local gas appliance service company or the local gas company in your area. Also, grill manufacturers have customer service help lines to assist consumers.