Answers and Click Throughs
to Frequently Asked Questions
What We Sell: We sell
the popular replacement parts for the
brands of gas
grills listed on our website. All the parts we sell are
shown or listed on our website. The parts carry a one year
warranty. We have no other parts to add to
orders and no other parts available for sale. We offer shopping
cart ordering - either by model number, by part number, or by
descriptive, illustrated list of parts. We reserve the
right to limit quantities ordered.
How To Order: All
orders are placed through our website: bbqparts.com.
Please use our online brand shopping carts for efficient order
processing. To maintain accounting and shipping accuracy,
we do not combine orders or change quantities or change parts
ordered after the shopping cart is closed out. If you need
to change or cancel, let us know as soon as possible and we will
do out best to catch the order before shipping.
How To Contact Us:
Sorry, we do not offer phone service. We find we can offer
better and more informed customer service by responding to email
questions and queries.
Click here to
go to our customer inquiry form. If you need to report
damaged or missing parts, please
click here for
that report form. Thank you.
How To Pay: Orders can be
charged to Visa, MasterCard, or Discover. Sorry, we do not
accept American Express, money orders, or checks. Sorry,
we do not accept PayPal.
Where We Ship: We
only ship to 48 of the United States, the states sometimes
referred to as the "lower 48." All orders are shipped via United
Parcel Service ground service.
How We Ship:
There is one low, flat rate shipping charge per order - $8.89
We only ship to the lower 48 United States and only via UPS
ground service. We need a street address for the shipping
address. No PO Boxes. Sorry, we are unable to
combine orders nor can we add to orders after the shopping cart
is charged and closed out. Sorry, we do not offer customer
pick up or returns at our warehouse. We usually
ship within two business days of the receipt of order.
Where We Are: Our
shipping and warehouse location is in St. Petersburg, Fl. All
parts orders are shipped from St. Petersburg, Fl. We do not
have a retail store. And, sorry, we do not offer customer pick
up or returns at our warehouse.